What should I do if I am not receiving activation or password reset emails?

There may be a number of reasons why you are not receiving Account activation or password reset emails.

  • Check the Spam and Junk folders of your email. Important emails occasionally get misidentified as spam. If you are using Gmail, also make sure to check your promotions folder.
  • Verify that the parent email address entered during registration is correct. If your email address was entered incorrectly, click here to learn how to update it.
  • If you use AOL, try updating your parent email to another email address from a different provider, such as Gmail or Yahoo.
  • If you have an exceptionally old account that has not been accessed in the last six months, it may have been deleted or rendered inactive, and we'll not be able to retrieve it for you.

If you are still not receiving important emails from Animal Jam HQ, please submit a ticket below and fill out the information requested.

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