How do I update my parent email address?

First, log into the Parent Tools using your current parent email address. If you have forgotten your password, simply follow the directions on screen after choosing "Forgot password".

1. Once logged into the parent account, Click on the Parent Profile option at the top of the screen.

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2. Choose "Update."

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3. When asked to update your email, choose "Submit."

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4. Your current parent email will then receive a link from an email ending in @animaljam.com - click on that link, or copy and paste the URL into your browser's address bar. Never share this link with anyone else! AJ Support will never ask for your unique reset link. Emails that request this information are tricks used to steal your information and gain access to your account.

5. Where prompted by the form, enter your new parent email, confirm the new email address, and then choose "Submit"

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6. You will then receive a "Success! Your email has been updated successfully." popup, and a confirmation email will be sent to your new parent email.


If you need to correct an incorrect parent email address, please click "submit a request" below and include the following information:
     - Animal Jam Classic player account username
     - Parent email address used during registration
     - Correct email address
     - Billing Verification

 

Note: The Parent Tools mobile app is no longer functional and has been removed from app stores. The Parent Tools can only be accessed through our website at https://parents.animaljam.com/.

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If your question hasn't been answered in our help section, you can submit a request to AJ Support, and we will respond as soon as possible. Currently, support is only available in English. Submit a request