How do I update my Billing Information?

To change or update the billing information linked with a specific username, you simply need to cancel the existing recurring membership.

When a membership is purchased it it applied to the player account. If an account is registered to a different email or purchased with a different email than is connected to the player account, you may have an issue canceling your recurring from your parent tools, so please submit a request below.

Next sign up for a new membership using the new/updated billing information. The new billing info will take effect after the current membership term is up. You will not lose any time on the current membership purchased.

If you purchase a mobile subscription from within the Animal Jam app, then you will need to check your devices subscription settings for further assistance.

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If your question hasn't been answered in our help section, you can submit a request to AJ Support, and we will respond as soon as possible. Currently, support is only available in English. Submit a request