Can I use a Pre-Paid Gift Card?

Unfortunately, due to our verification requirements when purchasing memberships, our payment processing system does not always accept transactions using prepaid credit cards.

If you are receiving rejections when attempting to purchase Animal Jam membership with a prepaid credit card, you will likely need to register your prepaid credit card on the gift card company's site.

The corresponding company's website to register your card should be printed on the back of the card. Once your billing address has been linked with the prepaid credit card in question, you should then be able to purchase an Animal Jam Classic membership using that card without encountering any issues.

Please wait 3 to 5 business days prior to attempting the purchase again as the funds may be considered used by the card company until the transaction is considered declined on their side.

We do also have several other payment options available to our customers who are interested in purchasing such as retail gift cards, AJ Outfitters gift certificates, as well as PayPal.

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If your question hasn't been answered in our help section, you can submit a request to AJ Support, and we will respond as soon as possible. Currently, support is only available in English. Submit a request