KNOWN BUGS AND ISSUES

This is a list of BUGS and ISSUES that our team is aware of as of 7/20/2021.

Keep in mind that some bugs may take longer than others to fix and may not be implemented until our next update. 

AJHQ has been seeing many automated accounts attempting to crash our servers. Such accounts are made by just a few people that are determined to ruin other players’ fun. You may have noticed these repetitive accounts in the game and end up worrying; can the bots hurt my account? The short answer is no, those accounts cannot hurt your account data, though they can be annoying. Following these tips can help keep the automated accounts from bothering you:
  • Follow the guidelines for a safe and secure password.
  • Disabling your buddies, trading, and messaging (or limiting them to buddies only) will stop bots from pestering you, but it is not necessary to keep your account safe.
  • Report any suspicious in-game activity through the standard reporting features on other accounts’ player cards.
  • Continue to have fun and enjoy your regular play time.

SUSPENSION BUG & MULTIPLE SUSPENSION/BAN EMAILS

On July 12th, a small segment of our players may have received a 1-hour suspension and/or multiple emails regarding a suspension or ban due to an issue on the backend. Our team has resolved the issue and any account suspended due to this have been unsuspended.

  • If you are unable to access your account due to this OR If your account is still showing as suspended, please submit a support ticket and provide the USERNAME and EMAIL for the account

PARENT TOOLS

We are aware of several issues with the Parent Tools app and system. Below is a list of the known issues that our team is aware of and working on.

    • "Unable to reset player password from within the Parent Tool."
    • "Unable to reset parent password from within the Parent Tool."
    • "Unable to update/change the email from within the Parent Tool."

Our team is actively working on these issues and will have them resolved as soon as we can.

  • "When I go to make a Masterpiece, it keeps telling me that Masterpieces are disabled on my account."
    • This issue tends to occur after using the Brush tool for heavily detailed artwork.
    • Try making the top-left corner of your Masterpiece one solid color. That usually fixes the issue.
  • "The Gold for the Mt. Shiveer isn't appearing for me"
    • This is a know issue our team is working on!
  • "My trading is saying it is disabled"
    • We are aware of the issue, and it is two parts. 1 part has been rectified and one is a work in progress. IF you've written in once, we have your request and we'll respond when it's been fixed. 
  • "When I try to install the AJ Classic App, it open the Animal Jam app instead."
    • Use your computer's built-in Uninstaller (in the Control Panel) to uninstall both apps. Delete any old installers, then download and install the app again.
    • If you play both Classic and AJ, make sure you download the Classic app first.
  • "Every time I try to log into the Desktop app, it says my account doesn't exist but I know my account exists!"
    • This is just an issue with your Password. Simply reset your password and you should be good to go!
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