KNOWN BUGS AND ISSUES

This is a list of BUGS and ISSUES that our team is aware of as of 5/19/2022.

Keep in mind that some bugs may take longer than others to fix and may not be implemented until our next update. 
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Recently Fixed

Thanks to your reports, these bugs have recently been resolved by our team. Be sure to go and try again should it have been causing you issues in the past:

  • Resolved: Unapproved usernames have been secured such that they are no longer be visible from a Jammer's den when being actively rejected by moderators.
  • Resolved: Items in your den should be visible to your buddies, even if someone purchases an item in your My Shop while you're decorating.
  • Resolved: Auto emails for password resets should now be received correctly by all emails, including the Microsoft emails that had issues in the past.

Our team is actively working on these issues and will have them resolved as soon as we can:

Account Errors

  • I can't log in to one of my accounts!
    • A few players have experienced issues with account logins due to their avatars not being equipped properly. If you think you're experiencing a similar issue, please submit a ticket here: Submit a Request.
  • When I go to make a Masterpiece, it keeps telling me that Masterpieces are disabled on my account.
    • This issue tends to occur after using the Brush tool for heavily detailed artwork, the art system gets overwhelmed by your skills!
    • Try making the top-left corner of your Masterpiece one solid color by adding a dot of paint. That usually fixes the issue!

Application Issues

  • My desktop installer is crashing!
    • Some Jammers on Mac OSX 10.11 and Windows 7 & 10 are having issues installing the Animal Jam Classic desktop app. Our developers are working to find the source of the issue!
  • When I try to install the AJ Classic App, it opens the Animal Jam app instead.
    • Use your computer's built-in Uninstaller (in the Control Panel) to uninstall both apps. Delete any old installers, then download and install the app again.
    • If you play both Classic and AJ, make sure you download the Classic app first.
  • Every time I try to log into the Desktop app, it says my account doesn't exist but I know my account exists!"
    • This is just an issue with your account's current password being out-of-date. Simply reset your password and you should be good to go!
  • I can't use my tablet to draw or move around!
    • Unfortunately some tablets are not currently functioning with Windows computers. Try using another device when you want to use your tablet!

World Bugs

  • I can't reach the scroll bar to select a buddy's name for my Den Portal!
    • Our devs will look into the source of this bug. In the meantime, try scrolling through your buddy list with a mouse that has a scroll wheel.

Automated Accounts

AJHQ has been seeing many automated accounts attempting to crash our servers. These accounts are made by a few people that are determined to ruin other players’ fun. You may have noticed these repetitive accounts in the game and end up worrying; can the bots hurt my account? The short answer is no, those accounts cannot hurt your account nor its data, though they can be annoying. Following these tips can help keep the automated accounts from bothering you:

  • Follow the guidelines for a safe and secure password.

  • Disable your buddies, trading, and messaging (or limiting them to buddies only) to stop bots from pestering you, but it is not necessary to keep your account safe.

  • Report any suspicious in-game activity through the standard reporting features on other accounts’ player cards.

  • Continue to have fun and enjoy your regular play time.

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If your question hasn't been answered in our help section, you can submit a request to AJ Support, and we will respond as soon as possible. Currently, support is only available in English. Submit a request