If you are having trouble redeeming your gift card PIN, take a moment to look over the redemption process for gift cards.

If you have received an "Oops! Looks like that code didn't work. Try again!" error message, double check the PIN number that you entered to make sure it is correct.

If you received an "Oops! This code has already been used!" error message, the gift card PIN has already been redeemed. If this is a new card, contact us below and make sure to include an image of the back of the card, a copy of your receipt, and the username and parent email of the account you were trying to redeem the card.

If you received a "This product is inactive." error message, the gift card was not activated at the time of purchase. We recommend that you return the card and the receipt to the purchase location, then follow that retailer's customer service policy to have them activate your card.

Animal Jam HQ does not have the ability to manually activate cards, and this activation must be completed at the store where the card was purchased.