Membership / Billing
How do I get a Refund?
What is Animal Jam's refund policy?
I live in Canada. Why is my Postal Code not working?
What Happens to my Account if Membership Stops?
Can I use a Pre-Paid Gift Card?
How do I update my Billing Information?
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How do I reactivate a recurring membership?
How do I cancel a recurring membership without account information?
Why am I being billed after the membership term has ended?
Retail Gift Cards & Online Gift Certificates
Are there different ways to purchase an Animal Jam membership?
How can I solve gift card redemption and activation issues?
How do I print an Animal Jam gift certificate?
Can I redeem a membership code or PIN on an account that already has a membership?
Where can I purchase an Animal Jam Gift Card?