Membership FAQ

• How do I get a Refund?
• What is Animal Jam's refund policy?
• I live in Canada. Why is my Postal Code not working?
• What Happens to my Account if Membership Stops?
• Can I use a Pre-Paid Gift Card?
• How do I update my Billing Information?

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Recurring Memberships

• How do I reactivate a recurring membership?
• How do I cancel a recurring membership without account information?
• Why am I being billed after the membership term has ended?

Retail Gift Cards & Online Gift Certificates

• Are there different ways to purchase an Animal Jam membership?
• How can I solve gift card redemption and activation issues?
• How do I print an Animal Jam gift certificate?
• Can I redeem a membership code or PIN on an account that already has a membership?
• Where can I purchase an Animal Jam Gift Card?