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  1. AJ Classic
  2. Membership / Billing

Membership FAQ

  • How do I get a Refund?
  • What is Animal Jam's refund policy?
  • I live in Canada. Why is my Postal Code not working?
  • What Happens to my Account if Membership Stops?
  • Can I use a Pre-Paid Gift Card?
  • How do I update my Billing Information?
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Recurring Memberships

  • How do I reactivate a recurring membership?
  • How do I cancel a recurring membership without account information?
  • Why am I being billed after the membership term has ended?

Retail Gift Cards & Online Gift Certificates

  • Are there different ways to purchase an Animal Jam membership?
  • How can I solve gift card redemption and activation issues?
  • How do I print an Animal Jam gift certificate?
  • Can I redeem a membership code or PIN on an account that already has a membership?
  • Where can I purchase an Animal Jam Gift Card?
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