Why does my account "not have sufficient privileges"?

"We're sorry, this account does not have sufficient privileges to play at this time."

This message appears when a player account has been disabled from the Parent Tools. While a player account is disabled, it does not have access to Animal Jam and cannot be logged into.

Click here to learn more about enabling and disabling player accounts.

If your question hasn't been answered in our help section, you can submit a request to AJ Support, and we will respond as soon as possible. Currently, support is only available in English. Submit a request