My Shop FAQ

• What is the 'My Shop' Den Item?
• Can I still use items that are listed for sale in 'My Shop'?
• Can I have an item on both my Trade List and 'My Shop'?
• What kind of items can members sell in 'My Shop'?
• Can Members buy items in 'My Shop' when I am not online in Animal Jam?
• What is the highest amount we can sell an item for in 'My Shop'?

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Refer a Friend Program

• What happens if I max out my Refer-A-Friend Bonus level?
• How do I see who I have referred?
• What are the Refer-A-Friend bonus levels for?
• Will I know if a friend I referred gets their gems?
• What do I get if someone I referred purchases Membership on Animal Jam Classic?
• I entered a username as a referring friend and then purchased membership. What does my friend get?

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Player FAQ

• How do I use the same account for Animal Jam Classic AND Animal Jam?
• What do I do if I want an item to come back to Jamaa?
• What features are available to Jammers without memberships?
• Why won't this code work?
• Can I get a free membership?

Game Features

• How do I play AJ Classic?
• What is the Jammer Wall?
• Who are the Alphas?
• What are Adventures?
• What are Diamonds?
• FAQ: Animal Jam's aMAYzing Migration to a New Name!

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Rules and Safety

• Beware of phishing scams!
• What if I believe a Masterpiece is inappropriate?
• My account was deleted. How can I get it back?
• My username was changed for breaking the rules. What now?
• Let's talk about "hacks"
• Protect yourself from scams!

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Your Player Account

• What are My Settings?
• Why does my account "not have sufficient privileges"?
• What do I do if I can't remember my username?
• How can I keep my Animal Jam player account safe?

How To's

• What is a JAG?
• How do I activate my account?
• Can I nominate a buddy for a Positivity Plaque?
• How do I update my language?
• How do I suggest words for the Animal Jam Chat Dictionary?
• How can I get Safe Chat - Plus for my player account?

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Misc

• What should I do if I come across players who aren’t being nice or who are trying to break Animal Jam rules?
• What can I do to help create a positive place in Jamaa?
• What are Masterpieces?
• What happens when a player is reported?