There are multiple reasons as to why an account would be deleted.
The first reason is due to our adherence with the U.S. Children’s Online Privacy Protection Act (COPPA). Per COPPA, if we do not receive parental consent which can be given by clicking on the “Activate” button in the parental welcome email you should have received, then that account will be deleted.
Be sure to check your spam, junk, and promotions folders if you seem to be missing any emails from Animal Jam. Accounts are also deleted when we receive explicit requests to do so. Another reason an account may be deleted is due to inactivity. Free accounts that have not logged into the game for over a year are subject to account deletion. This maintenance ensures that our game is able to support the vast numbers of active users we have. Once an account has been deleted we are unable to restore the information.
We’d also like to mention that we require parental consent for both of our game properties, which is why it may seem like you’ve received the same request twice. Animal Jam Classic is our web based version, and Animal Jam is our mobile version of the game currently available on Android and iOS devices. Please note that we send these emails every time an account is created to inform you of the account registration and to request your consent for each created account.